Frequently Asked Questions

Need Answers?

Here's a quick stop for all your questions about CBM and our managed print and IT services.

If your question isn't here, reach out to us and ask.

What is managed print?

Managed print is the on-going support and improvement of your print processes and machines. Managed print service providers supply and maintain your office’s printers and scanners. After supplying the printing products that work best for your business, CBM’s managed print service provides on-site and remote technical support, as well as a plan to reduce your printing costs and carbon footprint.

Why do I need managed print?

Managed print services give you more control and visibility of your printing processes. The streamlined processes that managed print offers can help your team's productivity improve. In addition to saving you money, managed print ensures document security and reduces your organization’s carbon footprint.

CBM’s print team analyzes everything surrounding your printing—including output costs, efficiency, and the workflows around these devices—with the aim to reduce the total cost of managing and optimizing your print environment.

How does CBM’s managed print service work?

First, we conduct a network print assessment so that we can better understand your printing environment. This allows us to analyze the print volumes, discover anomalies in device utilization, and understand your total cost and carbon footprint.

Once we have assessed your current environment, we’ll provide a blueprint for migrating to a fully managed state. We will also provide an accurate forecast of cost savings, establish a decreased need for on-hand supplies inventory, and rationalize/reduce your environmental impact.

Our envisioned end-state is more than just cost reduction. We believe in forming true long-term partnerships with our clients where we are working together to leverage our technology to enable your businesses. Once we have optimized the printing process, we work closely with our clients to better control the outcomes.

Which printer brands do you supply?

Our machine vendors are HP, Lexmark, Kyocera, Sharp, and Fujitsu (scanners only). CBM supplies, installs and monitors these print devices in your office to ensure optimal performance.

I need to replace parts for my printer.

We provide those, too. Our managed print program includes everything except the paper and staples. All toner, parts, labour, consumables, and monitoring are included with our managed print agreement.

Do you supply toner?

CBM has a toner supply management program to help you stay productive. You can save between 30% and 50% on toner when you use managed toner supply instead of retail toner. You also save valuable time when you don’t have to visit a retail store or track down your specific brand of toner online.

Our software collects data from networked devices and uses that data to monitor the toner level in your printers. When your toner level is low, we receive a notification telling us to send you more. You’ll receive additional toner before your device reaches 10% of its remaining supply—then you can replace the used cartridge with the new one when you need it.

How do I dispose of my toner cartridges?

HP, Lexmark, Kyocera, and Sharp all have toner recycling programs that let you return empty cartridges at no charge. You can find each company’s toner recycling guide here.

What happens if something goes wrong with my printer?

We will replace any hardware that fails to consistently meet the manufacturer’s performance expectations, as long as your organization remains on a CPP maintenance agreement with CBM. If after 60 days our improvement plan fails to raise the printer’s performance to the manufacturer’s performance expectations, the equipment will be replaced with equipment of equal or greater capabilities.

What is an MSP?

MSP is short for Managed Service Provider. Think of an MSP as an outsourced, full-service team that improves the technology in your business, from strategy to daily operations. In our case, the ‘service’ part of MSP includes print management and IT.

Our managed print service can boost the efficiency of your print environment by supplying better printers and delivering on-demand technical support to speed up your machines. We also offer fully managed IT to make your technology infrastructure work better for you—with software and hardware upgrades, anti-virus protection, disaster recovery plans, and more.

Why should I switch my managed IT service to CBM?

Most businesses hire separate service providers for IT support and office equipment procurement. With a provider that does both, you can reduce touchpoints and easily access all your technological support in one place. CBM’s IT services act as a natural extension of our office automation and print expertise. By incorporating IT and print, we deliver more cohesive, top-to-bottom solutions that simplify your operations.

We’ve been in business for 45 years and we’ve helped companies across Alberta grow through successful, long-term relationships. Our clients love that we’re local, flexible, and that we stay true to our values.

What if we already have internal technical IT support team?

We want to help them by making your IT department bigger.  Your organization will feel the benefit of having an entire team of local IT experts monitoring and fine-tuning your systems. Each client has a proactive technology team monitoring his or her account. Additionally, we provide after-hours support service with our help desk and on-site support team for in-person assistance.

This level of care takes the stress of IT management off your plate so you can focus on doing what you do best: running a successful business.

Does your firm come to my office when I have a problem?

We provide responsive on-site service when you need it. If you experience a shut-down or you’re stuck with a software bug, you can call us for support or reach us through our client portal.

How much does IT downtime cost a small business?

System downtime used to be a small problem. Now that much more of your business relies on digital platforms, an hour-long power outage can mean significant loss.

Although no two businesses are affected in the same way, the average cost of a minute of downtime is $5,600. For small and medium-sized businesses especially, every customer counts — and you suffer more with every lost opportunity to provide service.

What company sizes benefit from managed IT services?

All companies benefit from managed IT. It’s especially crucial for SMBs who don’t have the staff numbers for a full-sized IT team. A small IT team is better than nothing at all, but your small team might not have time for anything outside answering support calls and putting out fires.

Our managed IT service supports you by providing:

  • 24/7 monitoring
  • Preventative maintenance
  • Anti-virus protection
  • Active security
  • Annual IT assessments
  • Disaster recovery
  • Responsive on-site service
  • Data backup

Talk to us today to get more questions answered.

We provide Print and IT services to keep your business connected