Case Studies

CBM Office Automation’s services are tailored to fit all types of businesses. We pride ourselves on meeting the needs of our clients. The following are just a few examples of our work.

Go Auto

Go Auto
Go Auto

Go Auto is a new and used car dealer, servicer and parts provider with over 56 locations in Western Canada. As a growing company with locations spread across vast distances, standardization of printing devices and centralization of service was a significant priority.

After winning a competitive request for proposal (RFP), we utilized Steward; our managed-print-service software, to identify size-appropriate devices and multifunction printers based on Go Auto’s volume requirements. In addition, we implemented customized billing and invoicing to accommodate centralized purchasing, while maintaining location-specific itemization for invoicing, and provided fleet management for over 600 devices across the various locations, ensuring efficiency and reliable service standards.

The essential element in the successful standardization and management of Go Auto’s large printing fleet was our unique software; Steward, which allowed us to analyze printing volumes, location logistics and a particular device’s environmental impact.

With the data provided by Steward, we were able to create a blueprint identifying best-fit devices and customized processes resulting in significant cost savings, improved logistical management of devices and a reduced carbon footprint for the fleet.

The Landtran Group of Companies

The Landtran Group of Companies

The Landtran Group of Companies is one of the largest integrated, regional distribution operations in Western Canada. They provide logistics and transport services across Canada, the US and Mexico.

Looking to streamline processes and achieve consistency on device pricing, level of service and overall organizational efficiency, Landtran requested an assessment to determine the feasibility of moving to a single provider who could include high-level service agreements and reporting parameters to routinely track device performance and cost-savings over time.

We conducted a 90-day assessment with our managed-print-service software; Steward, which projected cost savings in many tens of thousands of dollars annually and we were able to offer a service model that was effective across all of their locations, some of which presented significant logistical challenges. We also developed a customized template to monitor year-over-year changes, cost-savings and the environmental impact of their fleet.

As a result, Landtran has access to specific metrics, benchmarks, and reports that help ensure all business groups are working efficiently. By centralizing the purchase process, CBM has brought improved consistency in terms of pricing, device types and service levels. In addition, we provide collaborative support to Landtran’s in-house IT personnel, working together to ensure IT systems and print devices are functioning together effectively.

Four years after our initial assessment, the success of CBM’s initiatives is still apparent. Despite a 30% increase in monthly print volumes, in 2013 we were able to reduce the average monthly cost-per-page by nine percent.

Alta-Fab Structures

Alta-Fab Structures
Alta-Fab Structures

Alta-Fab Structures produces innovative, high-quality modular buildings for industrial space and remote housing. Their office was equipped with a single refurbished printer, and they were looking to buy a range of new equipment. We provided them with a number of integrated Kyocera and Samsung devices based on their office needs.

Impressed with our cost-saving measures, they asked us for a way to track documents and implement scanning workflow software. As a growing company, Alta-Fab struggled with file naming conventions. We offered an e-file management system that automated file naming and folder structure, making it easier for employees to organize files while on the go. They also gladly accepted IT support from CBM’s then new IT division in 2012.

The results were significant multifunction printer cost savings, as well as improved scanning workflow and document management. Through our ability to find new opportunities in optimizing performance, our relationship with Alta-Fab expanded from a single printer into managing their entire filing environment.

Cash Store Financial

Cash Store Financial

Cash Store Financial was a Canada-wide provider of loan applications and alternative financial products and services. As a brand with over 2,400 employees in 600 locations, they were the largest supplier in Alberta, Saskatchewan, and the Atlantic provinces. They were looking for new efficiencies and a single point of contact for all devices and national support.

CBM performed our standard assessment of the company’s activities. We conducted interviews with individual stores to see what they were printing and why, ranked the stores according to revenue, and compared revenue with print costs. Some of the lower-revenue locations were spending more on printing than higher-revenue stores, so we developed a customized invoicing system that provided a breakdown of each store’s printing expenses. Other solutions, like switching from single-sided to duplex printing, helped simplify the process while lowering costs.

Cash Store Financial purchased over 600 new models, mainly the Samsung SCX6545, for their life-cycle renewal which included CBM handling the removal and return of the old HP and Lexmark fleet . We also built a customized portal, including an IT ticketing system, which could be integrated with their new devices. We were then established as the central point of contact; tickets are issued directly to us in the event of a technical issue. This allows us to coordinate calls to each location across the country for any services needed.

At the start of the assessment, we had benchmarked $400,000 in annual savings, based on individual store revenue. By the end of the first year, Cash Store Financial had saved over $700,000 and cut their paper consumption by 30%. Since CBM took over the account from HP and Lexmark in 2008, we saved CSF over 3 million dollars in capital and service cost and provided a greatly increased level of service over a 7 year period from 2008 until 2015.

Cash Store Financial

KDM Management

KDM Management
KDM Management

KDM Management is a condominium management service in St. Albert, Alberta. They assist boards in managing buildings and communities through meetings, budgeting, and documentation. They had several locations and a large number of files containing building information, and they were running out of server space.

We helped with file maintenance, organization, and digitizing information, and we began by taking over all print devices. All files would now be stored digitally, and we created scanning stations in 15 locations around their offices. This meant that staff could now scan workflow and file documents electronically, going paperless almost overnight.

But converting files from print to electronic was limited by the existing IT infrastructure, so we offered our full-service IT team to the task. When they installed the initial file management system, we discovered that KDM’s IT provider was using Novell and other outdated programs.

Because we’re one of the only office management companies in Canada to offer IT services, the need for new infrastructure wouldn’t have been discovered by anyone else. Our ability to offer solutions and deal with potential problems early is one of the reasons we’ve been able to maintain a strong, long-term relationship with KDM Management.

"We love our new machine. Our IT had no problems getting the drivers loaded, we have all of the mailboxes working on it and our first month end with it was brilliant! No jams, no crying, no cursing, no wanting to drive over the machine with our cars." -Maryann Halladay-Canadian Invoicing Team Lead, Intertek Inspection Services Ltd